Set up the list of statuses, their colours and display order
Key (English):
Status mapping → Marketplaces
For each CRM status enter the matching numeric code on the marketplace. When the status changes, it's updated on the marketplace automatically.
Delivery mapping → CRM status
The real tracking status from the carrier (Nova Poshta / Ukrposhta) changes the order status in the CRM automatically. This is the only place that sets «In transit» — not the marketplace.
Cancelled → Cancellation reasons
Sub-statuses of the main «Cancelled» status. When cancelling an order, the manager chooses a reason that is sent to the marketplace according to the mapping below.
Cancelled (cancelled)
└─ reasons (sub-statuses):
Payment methods
Order payment methods, their behaviour and whether to show the payment status
Key:
Payment statuses
Payment statuses with colour settings for the badges
Key:
Delivery methods
Carriers and order delivery methods
Key:
Delivery statuses
CRM delivery statuses with colour settings (independent of NP tracking)
Key:
Buyer rating
Requests the buyer rating from Prom and Rozetka for orders where it isn't saved yet
Automation
Deterministic automation (not AI). Takes new orders into work automatically.
New (new) → Picking (picking). Runs once per order. Final/processed orders are not changed.
The manual «New → Picking» button in the order list keeps working regardless of this setting.
Payment details
Used in messages to customers (prepayment for risky COD). The AI fills in these values — they aren't hard-coded.
🔌 Nova Poshta API keys and accounts →
Sender
Sender account, contact person and shipping address
Default parcel
Parcel parameters used when creating a waybill
NP status colours
Set the text and background colour for each delivery status
Nova Poshta logo
Shown on the «Create waybill» button in the order list
Ukrposhta logo
Shown on the «Create waybill» button in the order list
Kanban columns
Set up the columns, their names and which order statuses go into each column
Commission rules
Commissions are deducted from the order amount before conversion to USD and the margin calculation
Act.
Name
Platform
Payment
Delivery
Type
Value
Prio.
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Brands
Product brand management
Logo
Name
key
Products
Active
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Default interface language
Users who chose «Default» see this language.
Translations
Key
RU
UK
EN
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🔌 Ollama connection →
Permissions
What the AI may do. In the first version only advice; auto-apply is off.
🔌 Telegram bot token →
Chats / purposes
Each notification type is sent to its own chat/group.keyused by the code (e.g.duplicates). A group Chat ID is usually negative, e.g.-1001234567890.
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Temporary tools
Temporary syncs, reconciliations and technical operations for data migration.
⚠ Admins only
📄 Google Sheets · temporary
Buyers
🛠 Repair / Migrations
Logs
AI Agent
Order analysis, recommendations, rules and the AI decision log.
New order
📦 Nova Poshta — recipient
Items
SKU
Name
Price ₴
Qty
Commission
Purchase $
Margin $
Warehouse
New → Picking
Create waybill
⏳
Loading the order data...
Add an existing waybill
ℹ️ The waybill already exists (in Rozetka, Prom or manually). The CRM only saves the number — a new waybill at Nova Poshtais not created.
Delivery data (manual editing)
ℹ️ Values saved here are marked as«manual»and are not overwritten by automatic tracking. This is the costof delivery, not the payment control for the goods.
Main shipment
Return shipment
New client
New task
New manager
Brand
Generated automatically. Can't change after creation.
New product
⠿ Rearrange fields
Use the ↑ ↓ ← → buttons to move fields. ½ / ↔ — block width.
📦
+
Drag a field hereor use the ← → arrows next to a field in «Rearrange fields» mode
Product details
Automatic data
AUTO
loading the formula...
fx—
AUTO
loading the formula...
fx—
AUTO
set by the system on creation
⟳—
AUTO
updated when the stock changes
⟳—
Product fields
SYSTEM— rename the label, the key stays the same. CUSTOM— your fields, full control. 🔒 slug— a unique key, can't change after creation.
